If there's one job that will always be in demand, it's customer service. We can automate the production of many products, and Amazon is even toying with automating the delivery of smaller products with drones, but there's one thing that machines can't...
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Phone, Fax and Web Chat - The Evolution of Customer Service
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- By
Mohamed Shimran
- on 3/07/2014
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The Evolution of Music and Video Content Consumption
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- By
Mohamed Shimran
- on 12/24/2013
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Question: How many ways are there to consume music today?
Answer: More than you can guess. The way we consume content, including music, has undergone a few changes in the past decade or so. As recently as the years between 2000 and 2005, we connected...
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Evolution of Invention in the Last 50 Years
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- By
Mohamed Shimran
- on 12/12/2013
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In 1963, John F. Kennedy (JFK) was the president, the Beatles released their 1st single in US "Please Please Me", and Mickey Mantle signed a contract with the New York Yankees for $100,000. Society and technology has evolved quite a bit over the last...
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