Automation, essentially the practice of replacing human operators with machines, has been a reality in business since the dawn of the Industrial Revolution nearly 200 years ago. That said, the amount of automated tasks in the American business world has escalated dramatically in recent years.
The following infographic illustrates this trend, noting that between 2000 and 2010:
-1.1 million secretarial tasks were replaced with automation. In addition, 36 percent of telephone operating tasks were changed to automation. Companies that employ a live receptionist are fewer and farther between.
-54 percent of travel agent tasks were changed to automation. Who even goes to a travel agent anymore? Do such firms still exist?
-74 percent of bookkeeping tasks were changed to automation. Where once there sat an in-house bookkeeper or accountant, programs like QuickBooks and TurboTax are at the ready."
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